Refund Policy

1. We do not offer refunds on any pre-booked garments that are cancelled within 7-14 days of booked hire date. Only store credits are given.
2. Cancellations may be refunded or given store credit, if cancelled 14 days before the booked hire date but will incur a 5% cancellation fee.
3. Orders that are cancelled on or within 7 days of hire are forfeited or will be offered store credit of 50% of the hire fee. Please understand, that this is because someone else could have booked that style. 

Backup Dress

The Backup dress fee is not refundable. If you wear either the Backup dress, or the full priced option, unfortunately we do not refund the difference in price between the two.

Ex Rental Garments for sale

All garments listed under the 'Ex Rental' collection are only available for purchase, meaning, yours to keep. Please note that ALL EX RENTAL Items are FINAL SALE and cannot be returned/exchanged.

Please contact our team for condition of the item you are purchasing or any defects BEFORE your purchase.

We will not accept any ex rental garments back to us. Any ex rental garments posted back to us will either be forfeited or the customer will need to pay for return postage back to them.