FREQUENTLY ASKED QUESTIONS

Hire Garments

1. We do not offer refunds on any pre-booked garments that are cancelled within 7-14 days of booked hire date. Only store credits are given.
2. Cancellations may be refunded or given store credit, if cancelled 14 days before the booked hire date but will incur a 5% cancellation fee.
3. Orders that are cancelled on or within 7 days of hire are forfeited or will be offered store credit of 50% of the hire fee. Please understand, that this is because someone else could have booked that style. 

Backup Dress

The Backup dress fee is not refundable. If you wear either the Backup dress, or the full priced option, unfortunately we do not refund the difference in price between the two.

Ex Rental Garments for sale

All garments listed under the 'Ex Rental' collection are only available for purchase, meaning, yours to keep. Please note that ALL EX RENTAL Items are FINAL SALE and cannot be returned/exchanged.

Please contact our team for condition of the item you are purchasing or any defects BEFORE your purchase.

We will not accept any ex rental garments back to us. Any ex rental garments posted back to us will either be forfeited or the customer will need to pay for return postage back to them.

Do I have to sign for my delivery?

No, you do not have to sign for your parcel.

How much does delivery cost?

Delivery is free, we also provide a free prepaid return post satchel that you just have to drop at a post office (highly recommended) or drop into a YELLOW post box by 4pm on the day you are due to return the garment.

If the return post satchel has been lost, it is up to the customer to return the garment, at their own cost.

How long will my dress take to be delivered?

We post express with Australia Post, from Sydney. Delivery takes the approximate times:

Sydney, Brisbane, Melbourne, Canberra - 1-2 nights.

Adelaide, Perth, areas surrounding the capital cities in NSW, VIC, QLD, SA - 2-3 nights.

NT, WA & Rural areas - 3-4 nights

Do you deliver to P.O. Boxes or Parcel Lockers?

Yes, as we post with Australia Post, we deliver to P.O. Boxes and Parcel Lockers, as well as any residential or work address.

I would like to order a dress last minute, will I receive it in time?

We HIGHLY recommend ordering your garment to arrive at least 1-2 nights before your event, to avoid any possible shipping delays.

Please contact us or refer to shipping times above, to know if your last minute order will arrive in time. 

Last minute weekend orders must be place by that Wednesday morning, to arrive in time, to most places.

Orders placed on the Thursday, before the weekend, can be posted, if ordered by 12pm but are at risk of not arriving in time and risk is at customer's own cost. No refunds will be given.

Last minute orders, placed on Friday, for Sydney residents, may pick up the orders themselves or order an Uber to pick up for them. 

Same day delivery may be available, starting at $30, depending on locations. Please contact us for a same day delivery enquiry.

Dress To The Nines is Australia's favourite online designer clothing hire destination for all of life’s special occasions. Whether it be something chic for an anniversary, something classy for a wedding, or something beautiful for a birthday - DTTN provides women with unique fashion experiences for any occasion. At Dress To The Nines, you can hire luxury designer clothing at a fraction of their original retail price and endeavour to make the experience as easy as possible for you. We stock sizes 8-18.

Once you have found the perfect dress, simply use the calendar to place your booking. Select your size, hire time (try on, 4 or 8 days) and then choose the date you would like the dress to be delivered. We recommend selecting a delivery date 1-2 days before your event.

All hires include a FREE return satchel to post the dress back to us. The calendar booking system let's you know if your selection is available or not but if you are unsure please contact us.

- Will I be refunded for my back up dresses if I don’t wear them?

The Backup dress fee is not refundable. If you wear either the Backup dress, or the full priced option, unfortunately we do not refund the difference in price between the two.

- Can I wear both my back up dresses and full-priced dress?

Our backup dress feature is designed to give you an alternative option, just in case your original choice doesn’t work out perfectly for you.

Our backup dress feature is designed to give you an alternative option, just in case your original choice doesn’t work out perfectly for you. You have the option to wear either of the dresses to your event, but are not permitted to wear both. If you would like to wear both, we will be required to charge the full rental price of the backup dress, less the backup fee you have already paid.

- Do I need to order the dresses for the same dates?

Yes, your dresses must be for the same hire dates. Orders will not be accepted where the BACKUPDRESS code has been used for garments on different hire dates. 

- Do I need to order the same sizes?

No, as we understand you may need to find your size, in the one style, you may order different sizes to find your fit but the sizes can only be one size bigger or smaller. They may be, for example, a size 8 and a size 14. It can only be a size 8 and a size 10.